Amber Cartwright (pictured in the middle front with her team) was a stay-at-home mom. When her kids started school, she decided to help her husband with the household bills. She applied for a part-time job with The Scott Family McDonald's, but enjoyed the work so much that she began a career with the company.

Five People, Five Paths

The Faces Behind the Smiles at The Scott Family McDonald's

By Matt Bayman

In 2008, retired police officer Patti Saylor was in the drive-thru at The Scott Family McDonald's in Tipp City. She had placed her order and was driving forward to pick it up when something caught her eye.

"When I pulled up to the window, I noticed everyone inside was smiling and laughing; they looked like they were having fun," she said. "It got my attention."

As a stay-at-home mom with two children in high school at the time, Patti was looking for something to keep her busy during the day. After seeing what looked to be a fun work environment, she decided to apply for a position. Besides, she thought, it would be easy money.

"I had the stereotypical attitude about working at McDonald's. 'How hard could it be?'" she remembers thinking. "The first day, I learned this was not the case."

"I don't think people realize that when 100 cars go through in an hour - that's 100 separate orders. It's a challenge, and mistakes are made, but this is what keeps you interested and motivated. You come in each day looking to do better than the one before."

Before applying with The Scott Family McDonald's in 2013, Covington resident Amber Cartwright had a similar attitude about working in fast food.

"I never thought I was going to work at McDonald's and love my job," she said. "It's the hardest job I've ever had, but at the same time, the most rewarding."

Amber had been a stay-at-home mom, and loved every minute of it. But when her children started school she felt the need to return to work.

"I wanted to bring in some extra money to help out with our household," she said. "I went in for a part-time interview and trained for two weeks. And I was interested. I wanted to learn more. So, 'part-time' for me turned into a career pretty quickly."

Patti and Amber share similar career paths. Patti started as a part-time crew member, enjoyed the job, and worked her way up to First Assistant Manager. Amber also started as a crew member and advanced to Floor Supervisor.

However, not all employees at The Scott Family McDonald's are looking to climb the corporate ladder. This is something Zach Luckenbill, an Assistant Manager at the Troy restaurant, understands well.

"Some people just want to do the job and go home. And that's perfectly OK," he said. "We work as a team, as a family. And with the Scott family, you are going to be valued for your contribution no matter how big or small."

The desire to be valued as an employee is one of the main reasons Zach came to The Scott Family McDonald's after working at a competitor for 10 years prior.

"This is hard work, and some days you go home feeling so tired, or you may have had a tough customer. But I'd rather work hard for a company that values its employees! And with the Scott family, you know you're valued and appreciated, which makes your efforts worth it," he said.

Hiring and training new employees are a big part of Zach, Patti and Amber's responsibilities.

Amber said she sees all walks of life in the interview process - from high school and college students to stay-at-home moms and college graduates. Most of them have one thing in common - the need for a flexible work schedule. And this is something the Scott family is happy to provide.

"There are very few places where you can walk in and say 'these are the hours I'd like to work,'" Amber said. "We work around your schedule."

For Tippecanoe High School senior Sammi Macum, having a flexible work schedule is essential.

When she was 15-years-old, a friend recommended her to work at the Tipp City location, which became her first paying job.

"I was looking for something close to home that would work around my school hours," she said.

OPEN

INTERVIEWS

Open Interviews are available in all of The Scott Family stores Monday-Friday from 4:30-5:30 p.m.

The four locations in Miami County are:

- Piqua East -

995 E. Ash St.

next to the Miami Valley Centre Mall

- Piqua West -

1546 Covington Ave.

- Tipp City -

127 S. Garber Dr.

- Troy -

1560 W. Main St.

To apply online, click HERE.

Mike Beener has been with The Scott Family McDonald's for 12 years. Even when he thought the grass might be greener at a different job, the family atmosphere at McDonald's and the friends he's made through the years called him back to the Arches!

"There are very few places where you can walk in and say 'these are the hours I'd like to work.' We work around your schedule."

- Amber Cartwright, floor supervisor at the Piqua West McDonald's -

Sammi was hired and currently attends school during the day and works evenings as a crew member. During the two years she's been with McDonald's, she's been able to buy a car and also save money for college.

In the fall of 2017, she will begin attending nursing school. She said her experience at McDonald's will be very helpful as she moves forward in life.

"It's allowed me to see what the workforce is like," she says of her experience. "It's given me a strong work-ethic, the ability to deal with stressful situations and to problem solve. I've also learned how to manage my money and work with the public."

Sammi said the thing she values most about her job is her co-workers.

"It's like my second home; my second family. Even on the weekends, I don't ever mind working because most of my friends are here," she said.

Mike Beener, Floor Supervisor at the Tipp City location and a 12-year veteran of The Scott Family McDonald's, agrees.

"Everyone here is family. Even if you get called to work at another store (The Scott family operates 14 stores in the Miami Valley), and you don't know the other people there, it still feels like family. You are welcomed," he said.

Mike said there was a time in his career when he thought, "the grass might be greener" at another job. However, he found out that wasn't the case -the family atmosphere at McDonald's and the friends he's made through the years called him back to the Arches!

"You learn quickly how well you have it here," he said. "I was so grateful that they gave me another chance. This is a career for me. I love the company and I love working here."

Even if co-workers go on to other careers, Mike said he knows they'll be in good hands because of their time with The Scott Family McDonald's.

"Wherever you go, you're always going to have that McDonald's experience," he said.

The Scott Family McDonald's also takes care of its employees with insurance, 401K (for qualified employees), discounted meals on or off the clock, free uniforms, McDPerks, scholarship opportunities and an educational program known as Archway to Opportunity.

The Archway program helps employees explore educational opportunities and provide Tuition Assistance to those who are eligible. Tuition Assistance is money from McDonald's Corporation to help pay for college courses that are at a degree or certificate granting college or university, accredited by the U.S. Department of Education. (www.archwaystoopportunity.com)

For those interested in joining The Scott Family McDonald's team, Open Interviews are held at each of their Miami County locations from 4:30-5:30 p.m. Monday through Friday. Locations are: Piqua East (next to the Miami Valley Centre Mall); Piqua West (1546 Covington Ave.); the Tipp City (127 S. Garber Dr.) and the Troy (1560 W. Main St). To apply online now, click HERE

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